Refund policy

Last updated November 2, 2026

This policy covers purchases and generation credits on AI Coffee Fail. Your mandatory consumer rights remain in effect.

Failed generations

Credits are returned after a confirmed upstream failure with no net provider charge. Ambiguous submissions or charges are recovered using the same task and debit. A completed paid render uses credits even if likeness, details or timing are imperfect. Download delays retry the same result. Queued jobs may be cancelled before submission; submitted paid jobs cannot be cancelled for a free retry.

Unused credits

You may request a refund of an entirely unused credit pack within 7 days of purchase. Contact support before using any credits from that pack. Consumed credits are not normally refundable unless required by law or the result is clearly technically broken and support approves a remedy. Approved refunds revoke the associated credits and may remove HD access.

How to ask

Email support with your account email, order reference and, for a technical problem, the job ID and a description. Do not send full card details. We aim to respond within 3 business days; bank processing times depend on the payment provider.

Questions? Email support@aicoffeefail.com.